What is the payment terms?
Support T/T & L/C at sight, which is convenient for operation.
What is the type of shipping?
By express, by air and by sea (FEDEX, DHL, TNT, UPS)
How to charge the freight?
The quotation usually doesn’t include the freight; customer can choose freight prepaid or freight collect.
What is the warranty time?
According to STONKAM warranty terms, most products have a warranty period of 12 to 15 months. Please keep the purchasing invoice, warranty certificate and packing list properly, and contact the after-sales customer service as per specific situation of the products.
Who will pay for the freight of warranty products?
During the warranty period, the cost of the warranty products returned to our company will be paid by the customer and the cost shipped back to the customer will be paid by our company. After the warranty, the freight and maintenance expenses will be paid by the customer.
What is the trade terms?
How to place an order?
After confirming PI, the sample order requires 100% payment in advance. The bulk orders requires 30% deposit before production, and the rest 70% balance should be paid before shipment.
What is the MOQ?
1~100 pieces according to the model.
How can you guarantee the quality?
Our production quality follows the standard of MIL-STD-105E. We have a QC team of 24 people with 12 years' experience. All of the products will run through over 4 times' 100% testing before being delivered. The quality is guaranteed.