With the rapid development of science and technology and technical service, customers expectations for products are getting higher and higher. As a result, product quality is undoubtedly one of the key factors to earn customer trust.
Why can STONKAM achieve annual performance growth for 15 consecutive years, and maintain long-term cooperative relationship with its customers? In addition to sticking to the value “Customer First”, another reason is that it also takes providing innovative and high-quality products as the mission of enterprise development, and it is persistent in providing products with excellent quality.
"Doing the right thing right the first (and every) time". STONKAM thinks highly of Crosbyism and “Zero Defects” concept. Since its establishment in 2003, the company has focused on the setup of the right quality system. In 2010, STONKAM passed IATF16949: 2016 international quality management system certification. Since then, it has strictly adhered to the quality control and attached great importance to the continuous and effective operation of the quality management system: every year, internal quality management system audit will be carefully completed. Specifically, it requires every step in the product design, raw material control, production process, factory inspection, etc., to strictly follow the IATF 16949: 2016 quality management system standards. And STONKAM strictly controls and ensures the excellence and stability of products by using advanced quality management tools such as Advanced Product Quality Planning and Control (APQP), Design Failure Mode and Effects Analysis (DFMEA), Process Failure Mode and Consequence Analysis (PFMEA), Measurement System Analysis (MSA), Statistical Process Control (SPC) and Production Part Approval Program (PPAP), combined with information system tools including PDM and ERP. In this way, each product quality can be guaranteed.
"One must have good tools in order to do a good job". In order to further improve the product quality, STONKAM has accelerated the pace of product testing projects and increased investment in advanced production equipment and reliability testing equipment. For example, in 2017, the company has kept pace with the times and built a test center for in-vehicle electronic products with a relatively complete test project in South China. It can conduct product inspection projects such as wire rocking, salt spray, vibration test, high/low temperature, high and low temperature storage, ESD and pulse experiments. Then in 2018, STONKAM established a dust-free workshop, and introduced test equipment such as integrated tester, IP69K waterproof test box, shielding box and air compressor, which provided strong support for improving product quality.
“Details determine whether you will succeed or fail”. STONKAM has strict standards and requirements for the control and improvement of product quality details. Even for tiny screws, the quality is expected to be well guaranteed. For example, from 2013, the company has made adjustments to the suppliers every year. By visiting suppliers, STONKAM strictly checks their quality inspection system and the standardization of quality inspection, and finally signs the Quality Agreement with those suppliers that meet all the standards. In the procurement of production materials, it continuously adjusts the import process every year and shortens the import material cycle. Meanwhile, the production material supply chain will be upgraded in an all-round way, and the electronic material procurement channels will be transferred from the trade suppliers to the first-level agents. The batches and origin of the materials will be closely tracked and monitored, in order to control the quality of raw materials and reduce the risk.
"Focus, Professionalism and Specialist" is the craftsman spirit that has always been followed by STONKAM. It regards the cultivation of employees consciousness of producing products with good quality as the management mechanism that requires continuous improvement. In detail, it requires all employees to have quality awareness, and the responsibilities and operations of each position of each department to be strictly in accordance with the IATF16949 management system standard of the automotive industry, so as to make sure that every process dealt with by employees is professional, and every product is of excellent quality. Additionally, it also conducts IATF 16949:2016 and ISO9001:2015 course training, professional production knowledge training and operational skills training from time to time for every employee who works in STONKAM, hoping that every employee has the determination and desire to improve product quality, learn continuously, constantly improve the standard, and to become the master in what they operate in the industry
The pursuit of quality enables reliability and stability of STONKAM products to have reached the internationalized level in design, manufacturing, process quality control and other production process. This is the commitment of STONKAM to offer "Quality Excellence" to the customers, and one of the reasons why its products can be sold to developed economies in the world and gain a foothold in the world market.